Case Study Detail
Language: English

THOMANN: Listening to the best


Almost four million customers from across Europe regularly order at the world’s biggest music mail order business from Treppendorf. The combination of service and the range of goods caused overproportional growth – the logistic requirements rose quickly. A system capable of 40 to 50 % more output was needed. TGW realised it in 2009. A challenge for both Thomann and TGW to provide an outstanding system for an outstanding company.

Objectives and requirements
- Handling of up to 20,000 packages a day
- 40 to 50 % more output
- Handling of more than 65,000 Thomann items
- Various groups of goods of diverse sizes
- Extremely short access times for shop and online business
- Individual access to specific classes of goods (cables, etc.)

Customer benefits
- Order throughput reduced to 28 minutes
- Highly flexible system for sensitive musical items
- Optimised picking process for various classes of goods
- Combination of automated and manual storage
- Strong IT for goods coordination until packing


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