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Business Process Outsourcing (BPO)

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Meeting the disparate needs of organizations and end-users

Over the past decade traditional desktop computing has become more complex. End-users have demanded...


Capgemini is leading the evolution of 3rd Generation BPO, with Business Insight applied to BPO solutions. BPO from Capgemini accelerates speed to value for customers who are seeking...


A look at the opportunities for outsourcing in the telecoms industry.

As the telco industry works its way through some fairly revolutionary and fast-paced...


With many business mergers failing, corporations must take a fresh look at why and how they acquire and merge if they hope to engage in transactions that ultimately generate...


In recent years, manufacturers have been outsourcing increasingly larger bits and pieces of their operations. Even historically sacred cows such as engineering, R&D, and product...



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Last update 4 Jun 2020
Marked downturn in global manufacturing continues in May, although rate of contraction eases since April
   Source: J.P.Morgan Global Manufacturing PMI   -  IHS Markit



Chemicals & Pharmaceuticals

Even industries driven by the strictest safety and environmental regulations are capable of reducing their costs. Our solutions improve each phase of the chemical logistics supply chain, to increase your supply chain performance, improve predictability and mitigate potential problems before they arise. B...


Cloud vs. On-Premise: Which Is the Better Fit in Your Supply Chain?

According to Gartner, by 2023 cloud-based supply chain technology will be worth $11B. And from the looks of it, that might not be far off. Optimism about the cloud is guiding decisions that companies are making with r...


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Tudor Rose International increases productivity through integrated SCM platform ASSIST4

Tudor Rose International is Europe’s leading export market management company specialising in building brands around the world. In business for nearly 30 years, the innovative company mastered an ambitious IT mo...

After-sales service as a driver for word-of-mouth and customer satisfaction: insights from the automotive industry

This study aims to study the effect of the after-sales service experience and its quality on overall customer satisfaction and word-of-mouth (WOM) within the automotive industry. Based on the additional marketing mix ele...


International Agenda