About the company
Founded in 1963, the PHS Group plc. was one of the first providers of sanitary disposal in the UK. The company offers products and services to over 250,000 customers at more than 300,000 locations nationwide. The PHS Group operates 15 core brands, covering four areas of business services: hygiene, specialist waste, workplace, and confidential data. The PHS Group has approximately 5,000 staff members who are located in over 140 sites throughout the UK. In 2012, the company’s revenue approached $700 million US. To learn more, visit www.phs.co.uk/.

Challenges
- Streamline operations and unify diverse business entities to provide management with accurate data.
- Keep track of buying patterns across the large, distributed customer base.
- Increase overall levels of customer satisfaction.
- Offer web-based services to the customer base.
- Create platform for future expansion.