DHL Express is the worldwide leader in international express delivery of parcels and documents, and time-definite delivery. DHL Express selected Quintiq to improve its dispatch process and customer service for the European Express business. Quintiq was chosen from a list of approximately 90 vendors.
DHL Express reports the following benefits with Quintiq:
- Increased productivity of dispatch (higher number of tours per dispatcher)
- The optimization of shipment allocation improves efficiency
- Overall reduction in the number of tours through real-time dispatch (elimination of ad hoc tours)
- Reduction of pickup and delivery costs
- The dispatch application will reduce the number of missed pickups significantly which results in a higher level of service quality
- Lower costs of ownership
- IT-related costs are lower as the dispatch application needs less interfaces and database maintenance

In 2009, Quintiq was chosen by DHL Innovation Centre to participate in its innovative SmartTruck project.