The operating site of LSG Sky Chefs-Brahim's at the Kuala Lumpur International Airport in Malaysia serves over 40,000 meals to more than 220 aircraft every day. LSG Sky Chefs-Brahim's caters for multiple aircraft types requiring different service carts and other equipment, and numerous menu options. Dynamic flight schedules, and frequent last-minute aircraft, gate and passenger changes together create a highly complex operational environment.

After searching for a flexible planning system that could adapt to its complex rules and dynamic mode of operations, LSG Sky Chefs-Brahim's selected Quintiq to provide a supply chain planning and optimization solution to optimize its ramp operations, production and equipment. Within six months, LSG Sky Chefs-Brahim's achieved its goals of improving operational efficiency and capacity utilization, with a full return on investment achieved through significant reductions in vehicles and labor costs.
    
"We have improved our ability to respond to flight delays and therefore our customer service. Our planning process is much better and we can predict where manpower issues might occur, which in return reduces overtime".
Pieter Harting,
General Manager LSG Sky Chefs-Brahim's