In many parts of the world, but unfortunately not all, consumers are seeing a light at the end of the tunnel. After nearly 15 months of minimizing and even avoiding shopping trips to protect their health, consumers are making their way back to the outside world. But while many of us are venturing out again, many of the shopping habits we picked up during the pandemic or accelerated aren’t going away. According to a survey conducted by Digital Commerce 360 and Bizrate Insights[1], “64% of respondents planned to place more orders online in the next six months, 33% expect to order online and pick up in-store more often and 27% plan to order online and use drive-up or curbside services to pick up from a store more than in the previous six months.”

In our world of unified commerce where consumers expected personalized customer-centric experiences across channels, businesses need to employ a few key strategies to succeed going forward.< ...  >>

Risk in pharmaceuticals is often associated with drug shortages: events that prevent patients getting the right medicines at the right time. In traditional supply chains, supply risk is typically managed through increased inventory. However, excessive inventory is unsustainable, and may conceal the variety of factor  >>