What’s wrong with supply chain visibility?

The CIO is showing me the system he’s spent a couple of years implementing. It’s certainly impressive. There on the screen in front of us is a supply chain director’s dream come true: end-to-end visibility.

‘So what now?’ I ask. He’s obviously put an enormous amount of effort into combining various systems. What I really want to know is whether it’s all been worth it.

‘We’ve already given our partners apps so they can see what’s going on.’

‘And you’re happy with the results?’

‘Well, you know, it’s a bit slow.’

I can hear the disappointment in his voice. This isn’t the first time a visibility initiative has failed to live up to the hype. Once again I find myself wishing we’d had a chance to chat much earlier. Here’s what I would have said.

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